Privacy Policy

Effective on: 01/01/06
Last Updated: 05/15/07  
 
We are committed to respecting your privacy. When you use our software, all of the information provided to us is kept strictly private, including names, addresses and credit card information. All information collected is owned by the Event Organizer.  We do not use or distribute information collected and only the Event Organizer has access to this information.

We do NOT rent or sell lists of personal information of any type.

We do NOT use personal information collected for solicitations.

If you are a client (Event Organizer) of Robust Web Solutions Inc. we may on occasion send you an email update about the features and services added to our Robust™ Web Site. 

We take online privacy seriously.  It is our way of sustaining your trust in us and in our products and services.  Any material changes to our privacy policy will be posted on our Robust™ Web Site prior to making such changes.
 
Note that we have no control over and make no representations concerning the privacy practices of the event organizer. Accordingly, if you want to find out how you event organizer will use any registration information, we recommend you review the event organizer’s privacy policy.

Information Collection & Uses

Types of Users:
We have two different types of users of the site and its services. The type of user you are will determine the collection and use policies of your information. The first type is an Event Organizer. An Event Organizer is a customer of Robust Web Solutions Inc. (is a company or individual) that is using the Robust™ Web Site software and services from Robust Web Solutions Inc. to run and manage the registration process for an event.

The other type of user is a registrant.  A Registrant is a person signing up for an event through a registration page created by our services and software at the request of an Event Organizer. The types of information collected and the use of that information is detailed below.

Registrant information collected by Robust Web Solutions Inc.: All registrant data that is collected and maintained through our service is solely owned by the Event Organizer, and we have no rights to sell or use the information provided. The Event Organizer, not Robust Web Solutions Inc., is responsible for what information is collected and required on the online web forms. We will provide and maintain the secure storage of all information collected from the registrant and will not sell, use or rent the information collected to any third party.

Event Organizer information collected when Event Organizers purchase Attendance Marketing services will include personal information (such as name, email, phone, and shipping address) and financial information (such as credit number and expiration date).  The information collected is used for billing purposes and to send orders to the Event Organizer or other involved third parties. If we have trouble relaying the order or the Event Organizer cannot fill an order, the information provided will be used to contact the Event Organizer. Robust Web Solutions does not share, rent, or sell this information to any third parties.

Registrant information that is collected by Robust Web Solutions is the sole property of the Event Organizer. The Event Organizer will decide what information will be required and collected as well as how they will use the information. Robust Web Solutionsis responsible for safe and secure storage of all information collected but will not have any rights to sell or use the information provided.

Surveys
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information (such as demographic information, e-mail, phone, and address) from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information.

We use the information gathered in the survey to better personalize our service, improve the ease-of-use of our website, or to get customer feedback on changes or improvements that we have made. These surveys are conducted in-house. We will not share the personally identifiable information provided through your survey with any other third party unless we give you prior notice and choice.

Send To a Friend / Send To a Colleague
 If you choose to use our referral service to tell a friend or colleague about our site, we will ask you for your friend or colleague’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site with a link to our site. Robust Web Solutions does not store this information. The information collected is for the sole purpose of sending this one-time email to visit our site.

Forums
If you use the forums on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages.  We are not responsible for the personally identifiable information you choose to submit in these forums.

Testimonials
From time to time we receive and post testimonials from our valued customers on our site.  We receive permission to post these testimonials prior to posting on the site. If you would like your testimonial removed, please contact us at privacypolicy@attendancemarketing.com
 
Uses of Information
Robust Web Solutions offers its online event registration service to Event Organizers as a means of collecting and managing registrant and/or vendor registrations. Any information provided on a registration page is the sole property of the Event Organizer, kept on Robust Web Solutions' servers and is accessible only to the authorized Event Organizer or to Robust Web Solutions at the direct request of the authorized Event Organizer. If a registrant wants to find out how the Event Organizer will be using their information the registrant should see the Event Organizer’s privacy statement or contact the Event Organizer directly.

Robust Web Solutions, under the discretion of the Event Organizer, will use the Event Organizer’s e-mail address provided to send secondary communications such as newsletter to the Event Organizer. The Event Organizer can “opt-out” of these secondary communications when they sign up for an account or can be removed from the list by following the instructions on the newsletter in- order to get removed. Robust Web Solutions will not use registrant’s information for any secondary communication unless authorized by the Event Organizer.

Communications - Customer Service
Based upon the personally identifiable information you provide us, we will communicate with you in response to your inquiries in order to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.  

Information Sharing and Disclosure

Opt-out
Registrants providing personally identifiable information will need to refer to the Event Organizer and their privacy policies regarding the opportunity to “opt-out” of having personally identifiable information used for certain purposes (such as newsletters and other marketing materials). We are not responsible for “opt-out” opportunities for registrants as registrant’s personally identifiable information is the sole property of the Event Organizer. We provide the secure storage and software to obtain the information but will not share or use registrant information for any purpose, unless otherwise instructed by the Event Organizer or a court of law and in accordance with the law.

Event Organizers submitting their information will have the opportunity to “opt-out” of their personally identifiable information being used to send secondary communications from us, such as newsletters. This option will be available when Event Organizers are opening a new account. If you currently receive our newsletter and other secondary communications, Event Organizers will have the option to “opt-out” of receiving that material by either following the instructions on the secondary communication material to be taken off the list or Event Organizers may send an email to us at privacypolicy@myrobust.com

 
Co-Branded Relationships
We have a co-branded relationship with the Event Organizers whereby, Event Organizers use the software and service we provide to create an online registration form and all personally identifiable information that registrants enter into these forms is solely owned by the Event Organizer. The Event Organizer is the user of the information which registrants provide and all registrants should refer to the Event Organizer directly or the Event Organizer’s privacy statement for disclosure on use of the submitted information. Robust Web Solutions’ role is providing the online registration service and safely maintaining the storage of the information but is not responsible for the Event Organizer’s use of the information.

Aggregate Information (non-personally identifiable)
We collect aggregated demographic information about our user base. This information does not identify individual users or any of their personal information and is used for our own reports, marketing and customer satisfaction efforts.  We do not link aggregate user data with personally identifiable information.

Personally identifiable information
We DO NOT Share Personally Identifiable Information with Third Parties, except as otherwise indicated in this privacy statement.

Access to Personally Identifiable Information
Registrants who have changes to their personally identifiable information or would like to cancel their registration can log intto the registration page using their User ID/Password (selected by a registrant when first registering for an event). This will bring up the personally identifiable information the registrant has previously entered for that registration form and the registrant will have the option of either updating or cancelling their registration.   At the minimum, we will provide a response within 30 days to a request for access to personally identifiable information collected.

Agents
We use a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Service Providers
We use other third parties to provide web conferencing for our product demos.  These third parties are governed by their own unique Privacy Policy. Attendance Marketing is not responsible for any information provided to these third parties when using their service to access our web demos.

Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Robust™ Web Site

Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.   We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.   We do not link this automatically-collected data to personally identifiable information.

Cookies & Site Stats
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site, however we do not link the information stored in cookies to any personally identifiable information you submit while on our site. We only use session ID cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser.

Some of our business partners (e.g., advertisers, service providers, tracking utility companies) use cookies on our site. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any third parties.


Links to Other Sites
This Robust™ Web Site contains links to other sites that are not owned or controlled by Robust Web Solutions. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by the Robust™ Web Site.

Access to Your Personally Identifiable Information
You can access your account information for the purpose of correcting or updating your information by going to the My Account section. If you have any questions regarding updating or correcting your information, please contact us at  privacypolicy@myrobust.com

Security
The security of your personal information is important to us. When logged in to an event management section or registering for an event, every page you visit is encrypted using Secure Socket Layer (SSL) technology as opposed to other websites that only encrypt pages with credit card information.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send an email to privacypolicy@myrobust.com

 
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

 
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at: privacypolicy@myrobust.com




 


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